Frequently Asked Questions
Short answer is yes! We can do our best to find flowers that we might currently offer for you, but, obviously, this depends somewhat on the seasonal availability. If they do exist, we will do our best to find them for you. These special requests are handled, and priced, on a per-request basis. Contact our Customer Service Team for more information.
Please contact our Customer Service Team if you wish to change anything on your subscription. This can be the payment details, delivery address or date of delivery. The Customer Service Team's contact details are below:
HRS AVAILABLE: Mon - Fri 9am -5pm and Sat 9am - 12pm
Trublooms is a subscription service of farm fresh flowers from around the world hand delivered to your door. Each delivery arrive in eco-friendly baskets, ensuring your blooms stay fresh even if they are left on your doorstep!
Our flexible service allows you to customize many aspects of your deliveries, including where your flowers are delivered to, how often you would like new flowers delivered, and your preferred seasonal variety. About one week before your flowers ship, you will receive an email preview of your next delivery. If everything looks good, you’re all set! If you want to change your order or skip a delivery, you can do it all with just a few clicks. You can cancel anytime, for any reason. We hope you’ll stay, but we don’t make it hard to leave.
Our flowers come directly from farms around the world, and subscription orders are delivered between Monday-Friday. Take a look at when your order can be expected to arrive.
Roses: Main shipments arrive in NYC on Wednesdays of every month. Orders must be placed by the week prior to Wednesday (by 6pm) to receive them the following week.
Gerbera Daisies, Lillies, Hydrangeas: Main shipments arrive in NYC every Thursday morning and Monday morning.
• Thursday shipments, orders must be placed by Monday 6pm, the Monday prior.
• Friday shipments, orders must be placed by Friday 6pm, the Friday prior.
Tulips, Muscari, Japanese Sweet Peas, Green Tricks, Lilacs: Shipments arrive in NYC every Monday-Wednesday and Saturday.
• Monday shipments, orders must be placed by Thursday 6pm (the Thursday prior).
• Tuesday shipments, orders must be placed by Friday 6pm (the Friday prior).
• Wednesday shipments, orders must be placed by Sunday 6pm (the Sunday prior)
• Saturday shipments, orders must be placed by Monday 6pm (the Monday prior)
Yes. We need a minimum of 72 hours notice to cancel a subscription or existing order. Please contact our Customer Service Team who can help you with this.
We will collect the Trublooms buckets from your home at your next delivery. If you do not have a delivery scheduled, please contact us to arrange collection a pick up.
Absolutely! You can make changes on your delivery date 7 days before your scheduled delivery date. Just let us know when you want to receive the flowers and we'll arrange the delivery according to your request. Feel free to contact our Customer Service Team for assistance.
We hand-deliver your farm fresh flowers Monday-Friday, depending on your order.
The whole island of Manhattan up to 125th street east to west. We are planning delivery to the Hamptons Memorial Day to Labor Day twice a week in the very near future for all of your summer activities!
Trublooms is a subscription service that automatically renews every cycle. We want to make sure our customers don't miss out on their beautiful flowers. We try to make this apparent on the site when you order or log into your account, but sometimes it gets missed! Please email firstname.lastname@example.org if you need help adjusting your subscription; we're always happy to help!
Our flowers are wrapped in recycled craft paper and delivered to you in our branded Trublooms bucket. We pick up these buckets from you with each delivery, similar to how your favorite prepped-food services pick up their thermo-insulated boxes.
These eco-friendly buckets are reused to avoid waste, and the buckets are made from natural materials and recycled glass vases. Since we deliver your flowers in these buckets, no extra plastic wrapping is needed.
Our delivery vans carefully transports each order in refrigerated environments with custom trays to ensure orders are delivered unharmed.
Our flowers are expertly sourced from farms in Holland, Germany, Costa Rica and New Zealand. We are expanding our relationships with farms across the world each month, so stay tuned for larger variety in bloom selections.
Trublooms is a subscription service of farm fresh flowers from around the world hand-delivered to you. Trublooms works with local and international growers and brokers to find the best quality of flowers at peak seasons. This helps our team provide the highest quality blooms at affordable prices to our customers.
Since our flowers are travelling from all over the world, as soon as they arrive to us, we make sure to provide them with all the care and attention they need so they can be just perfect when you receive them. This proprietary process, of hydrating the flowers, cleaning them from extra foliage, and overall sprucing up, assures that you will receive your blooms at their true bloom.
The flowers come to New York City directly from the farms, which means they are not sitting around on a lorry or in a warehouse waiting to be shipped. They are immediately prepped upon arrival at Trublooms and delivered soon after the flowers are treated and hydrated before they are delivered to you.
You can choose to receive flowers either once a week, every two weeks, or once a month. Your first Trublooms order will be hand delivered between 5-7 days after we receive the order.
the Customer Service Team's contact details are below:
HRS AVAILABLE: Mon - Fri 9am -5pm and Sat 9am - 12pm
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Also, with your permission, we may from time-to-time send you emails about our brand, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We do contract with companies or individuals to provide us and you with certain services including email and hosting services, software development, credit card processing, shipping, fulfillment, data management, surveys and marketing, promotional services, etc. We call them our “Service Providers.” We may share both your Personal Information and Usage Data with Service Providers solely as required for them to perform their functions. We do not share your credit card or other account information with third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk. You hereby acknowledge that we are not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org.
If you think you will be away for longer than 3 hours, definitely place them in water right away and leave in a cool area and out of direct sunlight. Our buckets have water in them, so the flowers can sustain without needing to be immediately put into a vase, but it is always wise to do so as soon as you can!
We're right here if you need any additional information or advice on what to buy. Make sure you're on our Email List and follow us on Instagram and Facebook so we can stay in touch.
Email us with any questions or concerns at support@Trublooms.com